FAQ's - Puzzalogical Escape Rooms eri

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What is an escape room?

An escape room, also known as an escape game, is a 60-minute adventure in which a team of players cooperatively work together to discover clues, solve puzzles, complete challenges against the clock whilst taking part in an immersive story.

Once each element is solved, you’ll receive a key, code or clue which will help you with the next one. The challenge is to complete the entire game within the fastest time possible however no one is ever locked in a room!

Do I need to book?

Yes, you do. This can be done easily by visiting the Book Now page on our website. Or if you’d rather speak to someone and book over the phone, call 07856 342226

The slot I want appears unavailable, is there any way I can get it?

If the time you want to book looks unavailable, we might STILL have a space! To find out, please call us on 07856 342 226. or email info@puzzalogical.co.uk.

What are the opening times?

We are closed Monday’s and Tuesday’s unless it is school holidays or a bank holiday. 

We usually operate five games a day at the following times: 10am to 10pm

If you’re curious about enjoying a game outside of these times, email info@puzzalogical.co.uk or call 07856 342226

Are your rooms wheelchair accessible / How accessible are the rooms?

Accessibility varies across our games; we do have a lift and accessible bathrooms. Please note that you will need to have someone with you to assist you for any clues at heights.

Please see our Accessibility Statement for full details.

Do I need to be physically fit?

No, none of our puzzles involve physical challenges, but one player needs to kneel down in the Prison Break game.

Can I play if I am pregnant?

You can! The environment is perfectly safe to play in if you’re pregnant.

I suffer from epilepsy; will this be an issue?

We use a small amount of strobe lighting, which can easily be switched off with no effect on the experience. Please let us know before or on the day of your booking if you’d like this done.

I suffer from claustrophobia; will this be an issue?

You will not be locked in and will be free to leave at any time. If you are still unsure, then please get in touch and you’d be very welcome to come and have a look at the game area in advance of booking. You can also mention this to your games master who can leave the door slightly open or arrange to let you have a break in the waiting room if you need to.

Who is the game suitable for?

Our escape rooms are suitable for everyone. We have families, friends, young or old, work teams, stag do’s, hen parties, and everyone in between. You can rest assured, the games can be enjoyed by all.

What is the minimum age to participate?

You can participate with adult supervision from 10 years old and from 16 without an adult. If you have younger children, you might want to book them in at the on-site creche, where your youngster will enjoy playtime with Ashleigh, while you enjoy quality time with your older children. If you have any questions regarding this, please feel free to call us on 07856 342 226.

ALL PLAYER UNDER 16 MUST HAVE AN ADULT OF 18 YEARS OF AGE PLAYING THE GAME WITH THEM, if you do not have an adult in your group you will not be allowed to play and no refund will be given.

 

Can I add or remove players in my team?

You can participate with adult supervision from 10 years old and from 16 without an adult. If you have younger children, you might want to book them in at the on-site creche, where your youngster will enjoy playtime with Ashleigh, while you enjoy quality time with your older children. If you have any questions regarding this, please feel free to call us on 07856 342226.

ALL PLAYER UNDER 16 MUST HAVE AN ADULT OF 18 YEARS OF AGE PLAYING THE GAME WITH THEM, if you do not have an adult in your group you will not be allowed to play and no refund will be given.

 

Can you have 8+ players at once?

For the comfort and enjoyment of our players, our games are designed to work for 2 to 6 players. If you’re looking to book for more people, you’ll need to book more than one game. Our games are normally staggered, but we can arrange to start them all at the same time for a large group.

To discuss your options, email info@puzzalogical.co.uk or call 07856 342226

I’m interested in an escape room party, do you do this?

If you want to hold a larger party, please contact us to discuss the options available.

We can offer party packages for guests with children over 10 years old. 

Email info@puzzalogical.co.uk or call 07856 342 226.

Each of our games is designed for up to 6 players, but you can book multiple games to accommodate larger groups. It’s also possible to arrange private spaces and pre-order food in advance.

There is a play group onsite for during the week called Asleigh’s little angels – http://www.alacreche.co.uk/  Contact them to see if they can help for younger ones.

Will we be playing with other groups as well?

No, each room is limited to one group at a time.

How long does the game last?

Each experience usually lasts between 60 and 80 minutes, but how long it takes to complete the room is totally up to you and your team. There is a 5 minute brief at the start, up to 60 minutes of gameplay time within the room itself, and a short 5 minute debrief and photo opportunity at the end.

What if I get stuck on a puzzle?

Your Games Master will be monitoring your progress and are ready to give helpful hints and clues if you ever need them.

Do we need to bring anything with us to play?

All you need is your brain and your teammates, everything else is in the room.

What clothing should I wear?

Please wear comfortable, casual clothing and flat shoes.

How early should we arrive?

Please arrive 15 minutes before your timeslot, and head down to the basement waiting room where you will be welcomed, and your host will check you and brief you ahead of your game. Arriving early will avoid your game time from being cut short as we are very busy.

What is your cancellation policy?

Re-booking an empty slot at short notice is tough! For this reason, like a theatre or concert ticket, we do not offer refunds for cancelled bookings within 24 hours prior to the time of the original booking.  No-shows are also non-refundable.

Re-scheduling your booking may be possible, but only at the discretion of the management.   In all circumstances, your request to re-schedule a booking must be made 24 hours prior to the time of the original booking. If for whatever reason, we are unable to accommodate your booking on an alternative date, or if you give us less than 24 hours’ notice of your request to reschedule a booking, you will not be due a refund.

If you need to amend the number of players, please give us 24 hours’ notice prior to the time of your game. If any of your team are a no show, refunds are not given

 

Do you have lockers?

We do. You will be unable to take phones, bags or coats into the rooms, so you will be provided with a locker for these items at reception.

Can I drink alcohol whilst playing the game?

Yes. Puzzalogical escape rooms are situated near the town centre that has a pub and restaurants.

Please note: We want you to have fun, but we do have a very strict policy when it comes to inebriated participants and recommend doing most of your drinking after, rather than before or during the game. If we suspect anyone has had too much to drink, we will ask them to leave the room. Your minds will need to be at their sharpest if you want to succeed!

NOTE: If you’re looking to book more than 3 months in advance, or if you have any questions that are not covered by our FAQ, contact us now or send us an email to info@puzzalogical.co.uk.